Certificate in Retail Operations

About this course

The qualification consists of two certificates, the Certificate in Retail Operations and the Certificate in Retail Marketing Principles. On successful completion, participants will meet the knowledge and practical component skills requirements of the QCTO Chain Store Manager qualification.

After completion of the two certificates participants are required to complete a portfolio of applicable work experience evidence. The certificates achieved and portfolio of evidence allow a participant admission to a national examination administered at QCTO assessment centres. On successful completion of an external examination the qualification of Chain Store Manager is conferred by the QCTO.

Retail Operations Management – The retail operations module will assist participants to build an understanding of the concepts and principles of managing the operations of a retail chain store.  The core components that are covered in this module are, principles of retailing, building stakeholder relations, operational principles and store operations management and aspects of staff scheduling.

Communication in Retail – Communication in retail will ensure that participants build a thorough knowledge of the concepts and principles for communicating verbally and in writing in a professional manner in a retail chain store environment. Aspects of communication that are covered in this module include communication theory, concepts, and principles of business correspondence, holding meetings in a retail store and interpersonal communication.

Leading Teams in a chain store environment – Concepts and principles of management and leadership are detailed in this module.  Aspects of leadership as applied to retail teams are covered such as basic management in a retail business, self-management, industrial relations, labour related legislation and diversity management in addition to human resources administration and standards.

Improving financial performance in a chain store – The main focus of learning in this knowledge module is to build an understanding of the concepts and principles for improving the bottom-line contribution of a retail chain store to the organisation. Specific aspects that are covered in this module include financial reports used by retail chain stores, financial report analysis, shrinkage and loss control, risk management, asset control and improving the store’s bottom line.